Below are the results of our most recent Member Surveys which are compared to over 200 other commercial health plans across the United States.
Note: Percentages reflect members responding 8, 9, or 10 (on a scale of 0-10, where zero is the worst and 10 the best); or “Usually” or “Always” depending on question format.
| Key Questions | PHP Results | Other Health Plans' Results |
|---|---|---|
| Ease of getting care needed | 84% | 81% |
| Ability to get care quickly | 85% | 80% |
| How well do your doctors communicate with you | 97% | 95% |
| Customer service experience | 90% | 87% |
| Claims handled quickly and accurately | 92% | 87% |
| Rating of healthcare | 76% | 75% |
| Rating of your personal doctor | 86% | 85% |
Key Questions | PHP Results | Other Health Plans' Results |
|---|---|---|
Ease of getting care needed | 88% | 84% |
Ability to get care quickly | 87% | 83% |
How well do your doctors communicate with you | 97% | 95% |
Customer service experience | 91% | 88% |
| Claims handled quickly and accurately | 96% | 88% |
| Rating of healthcare | 79% | 81% |
| Rating of your personal doctor | 88% | 87% |
Key Questions | PHP Results | Other Health Plans' Results |
|---|---|---|
Ease of getting care needed | 88% | 86% |
Ability to get care quickly | 87% | 85% |
How well do your doctors communicate with you | 94% | 95% |
Customer service experience | 91% | 90% |
| Claims handled quickly and accurately | 93% | 90% |
| Rating of healthcare | 78% | 79% |
| Rating of your personal doctor | 85% | 87% |
When we say we're here to help, we really mean it. PHP is a no-robot zone – that means when you contact us, someone from our Indiana office will be ready and happy to assist you.
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